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Customer Service

Can’t find what you need? Trained technicians are standing by to help you 8:30 am – 5 pm EST, Monday through Friday. Call: (800) 834-2487.

Contacting Us

No voicemail here. We use live technicians only!! So when you call don’t be surprised to actually have a real person answer. If you’re like us, when you want to speak to someone you don’t want to go through a bunch of extensions just to get to a person and have them go DUHHHH?!?! So we only use trained technicians to answer your calls immediately, so you never have to leave messages again. Refreshing, huh?

Call us toll free: (800) 834-2487
8:30AM – 5PM EST Monday – Friday.
Or, use our contact page for more options

Free Shipping

Many of our products feature free shipping. The free shipping icon indicates that you receive Free Shipping on that item via standard ground UPS or Fed-Ex or back of truck freight, depending on the item or quantity. Since 1976, we have been proud to offer this service to our valued customers along with our low prices and personal service. For products that do not feature free shipping, see our easy shipping rates.

Unless an item is marked as Free Shipping, a minimal shipping cost will be applied to all orders.  Any and all additional freight quotes for larger or customized orders will be listed via email or fax.  Absolutely no freight quotes will be given verbally by phone or chat software.

Same Day Shipping

All orders placed before 3:00PM EST are guaranteed to be shipped the same business day assuming that all products are in stock. Please see our estimated transit times from date of shipment. Please note: Some transit times may not be guaranteed due to unpredictable circumstances including, but not limited to weekends, holidays and inclement weather.

To check the status of your order, login to your account and view the order status. If you need assistance, please call: (800) 834-2487 or contact us through our online form.

Lowest Price Guarantee

We provide a Norton™ Shopping Guarantee to all of our customers. Norton Shopping Guarantee is automatically included with your purchase at no cost.

This provides you with a Lowest Price Guarantee, if the published store price drops, Norton™ will pay you the difference, up to $100. See details below.

Shopping Guarantee

Norton Shopping Guarantee is automatically included with your purchase at no cost and provides you with:

$10,000 Identity Theft Protection

Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline.

$1,000 Purchase Guarantee

All terms (returns, refunds, shipping, etc) are independently guaranteed.

$100 Lowest Price Guarantee

If the published store price drops, we will pay you the difference, up to $100.
Some restrictions apply, click the Norton icon for details.

No Hassle Returns

Merchandise may be accepted for return within 30 days of purchase if it is in its original packaging and condition and has not been used or installed. Some items, such as kick plates, restroom partitions and other custom-made products are not returnable, and this will be noted when you are making your purchase. No returns can be accepted on custom made products.

If you are returning an order due to damage in transit or a shortage or other deficiency in the product, please notify us within 48 hours of receipt of your order. Our customer service department will tell you how to proceed. You may call (800) 834-2487 from 8:30 am to 5:00 pm EST, Monday through Friday. See our Damages Policy for full details.

You must contact us to request an RGA number in advance of returning your product. Shipments received without an RGA number prominently displayed on the outside may be refused or returned to you. We recommend you insure shipments with a value over $100.

See our full policy on returns and instructions on returning an order.

Purchase Orders

Any government entity or state school, or college may use purchase orders or credit cards. Resellers, apartments, condominiums, or management groups may use purchase orders after filling out our application for credit. Please contact our accounts receivable department at (800) 834-2487 for details.

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